For the past eight and a half years, I have been fortunate to work at Francis Marion University in a variety of roles, from Desktop Technician, to Director of Desktop Support, to Systems Administrator.
During my time as a SysAdmin at the university, our team made multiple enhancements to the university’s technology systems in an effort to continually improve the student and faculty experience. These enhancements included:
As the Director of Desktop Support, I continually worked to drive down costs in order to meet Francis Marion’s ongoing commitment to value, and ensuring that it remains an economically viable option for many students who might otherwise not be able to afford a university education. In order to align Campus Technology with this goal I negotiated desktop and laptop specifications and prices with our state contract vendor, to drive reductions in technology spending. Additionally, in order to ensure costs stayed low, I maintained a campus wide inventory of all desktops, laptops, and thin clients along with an active update and refresh schedule.
I managed the desktop technicians in their exceptional customer service, computer troubleshooting, and issue resolution. I was also responsible for interviewing, hiring, training, and scheduling our student workers in order to ensure coverage for phone support while taking into account class hours and maximum hours available due to financial aid restrictions. Finally, I represented Campus Technology at the orientation presentations for thousands of incoming freshmen and hundreds of their parents each year.
Current endeavor: Hiking the trail toward a career in Salesforce.
At Francis Marion University, I managed two VMware environments across two domains with one other person. One domain housed close to 100 servers while the other provided several hundred virtual computer images for labs and classrooms across campus. Highlights include: Active Directory and Group Policy Objects, VMware, Exchange, Office 365, SQL Server, Veeam, Google Cloud, file and print servers, various license servers, etc.
Years of professional work experience as a Director involved: Providing exceptional customer service and training while troubleshooting and resolving computer issues; maintaining campus wide inventory of all desktops, laptops, and thin clients; hiring and scheduling student workers around their class hours; giving orientation presentations to thousands of incoming freshmen and hundreds of their parents each year.